TERMS AND CONDITIONS FOR PRODUCTS
SHOP REST ASSURED
We appreciate you shopping with Sarafiné Inc.! We want you have an fabulous shopping experience, so every item you purchase we want you to love it. Customer service is important and we want to help you with any of your shopping, services or custom needs.
We create and select products that are Sustainable, Chic, and meet our high standards for craftsmanship with many rare limited edition materials. If you are looking for something and you don’t see it, let us create it for you.
Sarafiné loves custom orders, which are made-to-order. Creating something you dream about is amazing. This allows one’s unique style and personality to shine. Once we are in production they can’t be canceled, which means they can only be cancelled up to 48 hours after purchase. Unfortunately, they are also not eligible for return.
Sarafiné is available for Interior Design and Home Staging Services. Please visit our “Contact Us” page and let us know what you are looking for. Details are needed to determine pricing, rates, etc.
CANCELLATIONS AND RETURNS
We understand people change their minds about things they purchase, we want you to be happy! Please cancel orders within 24 hours. If the order has not been processed or placed in production we can honor the request and refund your payment in full.
Some orders may be charged a restocking fee if they have already been processed, one of a kind and some limited editions. If your item has already been shipped when you cancel your order, you will be charged for the original and the return shipping. We will gladly refund you for the item! Packages that couldn’t be delivered, will be considered a cancellation and restocked and you will only pay for shipping and your item will be refunded.
HOW TO RETURN AN ITEM(S)
If your item can be returned, please contact us at firstname.lastname@example.org or Customer Service 212-661-7850. We will provide a return label for sending the item back.
Your Item(s) must be returned to us within 15 days, smoke free, unused, in perfect condition in its original, unmarked packaging. You will be refunded for the total purchase price, less the original and return shipping. If delivery charges apply you will be responsible for delivery charges. Your original form of payment will be credited for all returned items.
Please note that there is an additional restocking fee for returning One of a kind, limited edition and some vintage items.
“FINAL SALE” ITEMS CANNOT BE RETURNED. These items have been reduced to it’s final sale and offered to you at the lowest price possible. Some of them may be one of a kind or discontinued. We are making room for the new. CUSTOM ORDER ITEMS CANNOT BE RETURNED. Once orders are placed in production 48 Hours after they are purchased the item has begun it’s process and can’t be canceled. The 50% deposit is Non- Refundable.
DEFECTIVE OR DAMAGED PRODUCTS
We know sometimes things happen. In the unlikely event your item arrives damaged or defective in one way or another we will exchange it- if it is replaceable. One of a Kind and some Custom Orders may not be replacable.
If it can’t be replaced or exchanged you will be refunded for the item(s). You’ll need to email us with photographs of the item within 48 hours to arrange the exchange or refund. Contact us at email@example.com or call us 212-661-7850. We appreciate you and your business and want you to love what you buy.
We want every product you buy to bring you Joy!
If you have any more questions please visit our “Contact Us” page.
TERMS AND CONDITIONS FOR WEBSITE:
The term ‘[Sarafiné]’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [www.sarafine.com]. The term ‘you’ refers to the user or viewer of our website.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without [Sarafiné]’s prior written consent.
We take your privacy seriously and we don’t share your information with third party solicitors.